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Customer Service Manager

Job Description

Our client, a leading International removals company, is seeking an experienced Customer Service Manager to join their removals team based at their branch in Paris.

You will be responsible for ensuring the best customer service is provided throughout the entire removals and relocation process.

Responsibilities:
  • Responsible for creating and leading a growing group of customer service specialists in this position that arrange the removals of their international clients.
  • Monitor Move Manager removal performance through introduction, pack and delivery calls as well as service evaluation follow ups and provide weekly feedback.
  • Responsible for implementing systems to ensure consignments are dispatched in a timely matter in order to avoid transit delay complaints.
  • Manage and respond to any removals complaints.
  • Ensure Move Manager satisfaction scores are met on a monthly basis.
  • Keep removal reports up to date.
  • Deal with removal claims in a timely manner.
Requirements:
  • Strong customer service skills, international move management and supply chain management experience is essential.
  • Previous experience within the removals industry is required.
  • Ambitious team leader.
  • Motivated to hit and exceed targets.
  • Fluent in English.

Please reach out to Alchemy today to find out more!