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Global Mobility Manager - Fluent French

Job Description

We have an excellent opportunity for a skilled Global Mobility Manager to join our clients in their EMEA International Mobility team.

This position requires fluency in both English and French, hybrid or full-remote working available.

The main purpose Global Mobility Manager is to oversee the Mobility Advisors with day-to-day mobility processes and handle escalations for VIP assignees.

The Mobility Manager is a crucial level role, with overall operational accountability for the International Mobility team and core client account.

Responsibilities:

  • Oversee team of Global Mobility Advisors who deliver end-to-end international assignment services whilst ensuring best in class end user experience
  • Act as Global Mobility subject matter expert and be the go-to knowledge resource for queries about client global mobility policy
  • Directly lead and manage c-suite and VIP assignee relocation cases
  • Oversee delivery of HR and global mobility related services not limited to, assignment policy, relocation, assignee briefing, visa and immigration
  • Communicate effectively in both French and English with VIP Assignees and HR contacts
  • Work closely with HR and Shared Services Team to review and manage processes and procedures
  • Train, mentor and develop the international assignment services team
  • Review, manage client engagement and ensure the data integrity
  • Ensure relocations are billed accurately and on time
  • Maintain team alignment with mission, goals, and values
  • Manage the global mobility departments objectives on KPIs and overall service delivery experience
  • Support global project and process evolution
  • Assist with global RFP responses in preparation and presentation
  • Partner with other Managers and key stakeholders in providing the best possible client experience

Requirements:

  • Fluency in both English & French is essential
  • Year of work experience in International Mobility, Assignment Management and Relocation
  • Excellent knowledge of International Mobility processes, policies and procedures
  • Ability to lead, manage and mentor staff
  • Prior experience leading, managing or supervising a team
  • Excellent attention to detail, with the ability to identify areas for improvement
  • Ability to ensure the global mobility team meet relocation project deadlines
  • Excellent communication skills with the ability to communicate with stakeholders at all levels
  • Strong IT skills in MS Office and other global mobility technology systems
  • Excellent client service skills
  • Project management experience