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Guest Services Executive - Night Shift

Job Description

We are working with a leading global hospitality provider who require a Guest Services Executive working on the night shift due to company growth. 

Responsibilities:
  • Work with other Guest Services Executive to create, maintain, and deliver guest services monthly report to management
  • Adopt the internal communication program used to create open liaison with corporate housing guests
  • Assist Account Managers with any general tasks (such as hotel searches and accommodation bookings) 
  • Resolve reported client and guest maintenance and/or service issues as required
  • Identify areas for process improvement, develop and share ideas for all stakeholders and implement new ideas
  • Send out accommodation extension requests and move out instructions
  • Upload new property information (descriptions and photos) to the internal database upon request from the  Account Managers

Experience & Qualifications: 
  • Excellent customer services skills with the ability to problem-solve
  • Guest Services experience is preferred 
  • Working hours are 4 on / 4 off 8pm – 8am
  • A positive and professional attitude with the ability to communicate clearly and concisely via both email and phone
  • Ability to thrive in a fast-paced environment and ability to stay calm under pressure
  • Excellent IT skills across MS suite including Word and Excel
  • Broad vocabulary within excellent written and spoken English