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We are working with a leading global hospitality provider who require a Guest Services Executive working on the night shift due to company growth.
Responsibilities:
Experience & Qualifications:
Guest Services Executive - Night Shift
Job Description
Responsibilities:
- Work with other Guest Services Executive to create, maintain, and deliver guest services monthly report to management
- Adopt the internal communication program used to create open liaison with corporate housing guests
- Assist Account Managers with any general tasks (such as hotel searches and accommodation bookings)
- Resolve reported client and guest maintenance and/or service issues as required
- Identify areas for process improvement, develop and share ideas for all stakeholders and implement new ideas
- Send out accommodation extension requests and move out instructions
- Upload new property information (descriptions and photos) to the internal database upon request from the Account Managers
Experience & Qualifications:
- Excellent customer services skills with the ability to problem-solve
- Guest Services experience is preferred
- Working hours are 4 on / 4 off 8pm – 8am
- A positive and professional attitude with the ability to communicate clearly and concisely via both email and phone
- Ability to thrive in a fast-paced environment and ability to stay calm under pressure
- Excellent IT skills across MS suite including Word and Excel
- Broad vocabulary within excellent written and spoken English
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