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HHG Moving Consultant

Job Description

A global leader on Moving and Relocation services is looking to hire a Household Goods Moving Consultant to join their team in Houston, TX.

Hybrid working is available.
 
You will be responsible for the overall customer experience delivering international moving services and outstanding customer services.

Duties:
  • Proactively execute moving services based on policy, approved pricing and logistics 
  • Communicate with the assignee throughout the duration of their relocation 
  • Proactively advise relocating customers on information and updates of their move as required
  • Partner with vendors to ensure that they meet all Service Level Agreements and Key Performance Indicators required 
  • Deliver excellent level of customer service at all times and resolve any service failures or customer changes in the relocation schedule
  • Coordinate and communicate any expense/costs information, changes and updates such as estimates, actual costs and exceptions to policy etc.
  • Serve as a Subject Matter Expert to clients and customers regarding the end to end household goods moving process 
  • Ensure accuracy and timeliness of billing and invoicing for household goods services
  • Partner with moving services colleagues to arrange freight forwarding by air, sea and land for each move.
  • Execute relocation based on existing pricing models and individual quotations.
Skills required:
  • Proven experience working in the household goods moving sector
  • Move coordination experience, dealing with door to door services
  • Knowledge in freight forwarding processes 
  • Team player attitude 
  • Great communication and customer service
  • Strong numerical skills 
  • Excellent IT skills 
  • FIDI/FAM certification or equivalent experience