Back to Job Search

Immigration Manager

Job Description

A fantastic opportunity is available for a professional Immigration Manager to join our global client based in Singapore.

We are seeking a professional, driven people leader with a proven record of accomplishment in Singapore Immigration services.

This position is crucial to the growth of the immigration service business because it forges long-lasting bonds with customers, suppliers, and the government, incorporates these endeavours into the immigration team, and expands the capacity and scope of the service we offer.

Key Responsibilities of the Immigration Department Manager but not limited to:
•    Ensure that clients receive expert, timely, and accurate migration advice and support about available visas and other relevant immigration-related issues.
•    Full management of the Immigration services department, ensuring each team member is reaching their goals.
•    Directly manage Immigration Consultants and Coordinators.
•    Conduct independent research and ensure interpretation of processes and policies as required. 
•    Achieve applicable KPIs by ensuring that CSAT is operationally supportive.
•    Act as the subject matter expert on immigration process and procedure. 
•    Identify and understand global industry trends and create targeted program-specific goals and initiatives.
•    Engage and partner with global networks to deliver innovative and efficient processes for high-quality international immigration solutions.
•    Responsible for hiring staff, provide training and mentoring.
•    Manage 3rd party vendors ensuring a high level of service is provided.
•    Provide guidance and advice on immigration policies, legislation, and impact.
•    Participate in client review meetings and oversee client invoicing.
•    Provide clients and regional teams with immigration service advice.
•    Provide feedback to the RFP submissions.
•    Ensure to receive and produce current immigration updates and notifications within 24 hours of publication.

Key skills and experience required but not limited to:
•    A minimum of 5 years of experience working within the Immigration sector with at least 3 years as a managerial role.
•    Bachelor’s Degree in Law, HR, or Business (or similar).
•    Excellent analytical, interpersonal, and communication skills.
•    Strong people leadership, management, and supervisory skills.
•    Ability to prioritise, multitask and manage projects.
•    Adaptability to change with a professional and analytical approach to business.
•    Strong relationship skills with the ability to foster relationships with key stakeholders.
•    Natural team player with previous people management experience, leading and managing a team.
•    Experience working in an international, matrix organisation would be advantageous.
•    Previous experience in Global Relocation Industry is essential.