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International Moves Coordinator

Job Description

A leading service provider in Malaysia is looking to hire an International Moves Coordinator with exceptional customer services skills to join their team.

The main objective is to provide high-quality moving service to clients and customers, supporting them throughout their relocation process!

This role will manage the all-around move management function to an extensive international client base, covering Air, Sea and Road Freight.

Key Responsibilities:
  • Coordinate and manage the logistics process for household goods move, overseeing the process from initiation to completion
  • Liaise with shipping lines/airfreight agencies and subcontractors to arrange are, road and sea shipments
  • Ensuring all shipping documentation required for import and export and completed
  • Ensure the household goods shipments are carried out in accordance with agreed terms
  • Liaise with customers and ensure excellent customer service is delivered at all times
  • Prepare and update relocation status reports
  • Produce invoices to clients
Skills:
  • Previous move coordination, logistics or freight forwarding experience is required
  • Must be fluent in English
  • Strong Customer Service skills
  • Comfortable with MS Office applications and CRM systems
  • Knowledge of import, export, shipping, and logistics is highly advantageous
  • Ability to multitask and meet strict deadlines
  • Strong communication and numeracy skills