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Relocation Coordinator

Job Description

Alchemy has an exciting new opportunity available for a Relocation Coordinator to join our client’s expanding team working remotely in California.

The Relocation Coordinator will be the main point on contact for assignees and deliver a range of relocation services to support the assignees relocation.

Responsibilities:

  • Main point of contact for assignees and their families for both domestic and international relocations

  • Provide guidance and assistance to assignees throughout their relocation

  • Actively assist the employee and their family in managing the challenges of moving to a new location, making sure they are aware of the procedure and timeline

  • Provide policy counselling to assignees and ensure expectations are defined

  • Continuously assist assignees throughout assignments to make sure they are aware of the advantages while they are away from home and help them to adapt to their new location.

Skills:

  • Minimum 3 years of experience in a Customer Service position, experience working in the relocation industry preferred however not essential

  • Proficiency with IT processes and Microsoft applications

  • Excellent organisational and time management abilities, with the capacity to meet deadlines

  • Confident communicating at all levels, both internally and externally, and the ability to raise difficulties with confidence

  • Possess the ability to work from home effectively

  • High school diploma or a degree is desirable

  • Experience living or working abroad is an advantage

  • Cultural awareness preferred

  • Additional language skills an advantage