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Removals Storage Administrator

Job Description

Alchemy are representing a domestic and commercial removals company based in West London, who are seeking a removals Self-Storage Administrator to join the team.

Responsibilities:
  • Responsible for managing all aspects of the client coming into self-storage
  • Once the client has made a reservation, you will initiate contact with them over the phone and via email and from this point forward, you will be solely accountable for them
  • Establishing initial storage access, including billing, accounting, and debt collecting
  • Responding to out-of-storage requests when needed
  • Greeting the client when they arrive on the property and escorting them to their unit
  • Organizing their reservation to come to our warehouse to access their container
  • Preserving a level of 98% capacity for the containerized units and self-storage

Requirements:
  • Previous experience within the UK domestic an commercial removals industry is essential
  • Ideally must have experience working with the Moveware CRM system
  • Prior experience with self-storage is highly desirable
  • The ability to participate, learn, and promote best practises throughout the team and organisation
  • Extensive customer service expertise and a genuine desire to keep clients satisfied
  • Strong ability for managing volume of administration tasks

Please reach out to Alchemy today to find out more.