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Senior Relocation Consultant

Job Description

We have a new position available for a Senior Relocation Consultant to join a leading relocation service provider.

We're seeking an experienced DSP Relocation professional with strong Tenancy & Lettings experience to handle Relocation services for clients, acting as the main point of coordination for UK Destination Services.


This role is responsible for:

 

  • Relocation DSP service delivery

  • People & Performance Management

  • Compliance & Quality


Responsibilities of the Relocation DSP Consultant include:

  • Support the Relocation Manager as required, acting as an escalation point for services issues and assigning new cases to other team members

  • Serving as the main point of coordination for Relocation services managing VIP cases

  • Understanding client specific Relocation policies and service requirements

  • Training and mentoring of other team members as required

  • Acting as first point of escalation to team members for operational issues

  • Managing and negotiating tenancies for VIP assignees

  • Oversee and manage Relocation activities including; home search, property services including tenancy management, lease negotiation, lettings, cleaners inventory clerks, landlords agents, and dilapidations negotiation.

  • Ensure all services are provided and managed in compliance with company Anti-Bribery & Corruption policy

  • Arrange property Check-in/out with Inventory clerk and landlords agent

  • Develop, maintain and build a working relationship with transferring (relocating) employee and client HR

  • Actively support team members development

  • Carry out the pre-assignment briefing and client relocation policy review as required

  • Provide continued advice and support to both clients and relocating employees

  • Prepare ongoing status reports in line with client’s needs

  • Evaluate operational efficiency and recommend process improvements as required

  • Review and approve supplier invoices and invoice correctly for the client engagement

Ideal Candidate:

  • 3 years + experience working as a Relocation Consultant for a RMC

  • Experience in Relocation, Destination Services and/or UK Property sector

  • Strong knowledge and experience in Tenancy Management, Lettings, and UK Property services

  • Team leadership and supervisory experience preferred

  • Staff mentoring and training experience

  • Bilingual skills are an advantage but not essential

  • Strong customer service skills

  • Good communication skills, both verbal and written

  • Hybrid working structure available

INDEUR