A respected and well-established company in the moving and relocation industry is seeking a Household Goods Coordinator to join their Dallas, TX team. This organisation has a national footprint and a reputation for delivering tailored relocation services. It supports residential, corporate, and commercial clients through every stage of the moving process.
What You’ll Be Doing:
- Handle inbound customer calls, emails, and inquiries professionally and efficiently
- Provide updates to customers on service timelines and delivery schedules
- Resolve complaints or issues promptly, escalating when necessary
- Document all customer interactions accurately in the system
- Coordinate with internal departments to ensure customer needs are met
- Track and follow up on pending service requests
- Educate customers on services, policies, and procedures
- Maintain up-to-date knowledge of company offerings
- Deliver exceptional service in line with company standards
- Work collaboratively with other team members and departments
- Prioritize multiple tasks while maintaining a positive attitude
- Support special projects or initiatives as needed
What We’re Looking For:
- Prior experience in a customer service role, preferably within the moving or relocation industry
- Excellent verbal and written communication skills
- Strong interpersonal and problem-solving abilities
- High attention to detail and organizational skills
- Ability to multitask and manage time effectively
- High school diploma or equivalent required; associate degree preferred
Interested? Reach out to Alchemy Global Talent Solutions today.