Alchemy is collaborating with a trusted moving company headquartered in Toronto, which is seeking an experienced Senior Move Coordinator to join their growing team.
As a Senior Move Coordinator, you will be the key liaison, ensuring the company's clients have a successful moving experience while managing your team.
Responsibilities of the Senior Move Coordinator:
- Handle inbound sales inquiries and schedule appointments for the sales team.
- Manage and resolve escalated customer service issues promptly and effectively.
- Coordinate VIP moves, ensuring exceptional service and attention to detail.
- Manage corporate clients long-distance and cross-border moves efficiently.
- Enhance customer service through staff training, monitoring, and development initiatives.
- Document improvements and update training manuals accordingly.
- Prepare Moveware and paper files for local, long-distance, and cross-border relocations as needed.
- Generate the necessary work orders and delivery orders as necessary.
- Facilitate deposit collection via credit card processing and preauthorization for all moves.
- Manage storage-related tasks, including access, collections, and paperwork.
- Provide advance notification to customers 24-48 hours before crew arrival.
- Generate purchase orders as needed.
- Address and resolve claims and other customer service issues efficiently.
- Develop documentation and flowcharts outlining procedures for moving coordinating departments.
- Supervise and streamline processes within the Export and Import departments.
- Offer support to international department staff when necessary.
Requirements of the Senior Move Coordinator:
- Prior experience working within the moving and relocation sector.
- Strong Move Coordination and team leadership experience.
- Assured when interacting with potential customers.
- The capacity to respond to agent needs as needed.
- Excellent communication and organising abilities
- A high school degree or its equivalent.
If this role is of interest to you, please get in touch with Alchemy today