We're working with a well-established company in the Moving and Relocation sector that is looking to recruit a Remote Customer Service Specialist. This role will see you supporting customers through every stage of their move, working closely with operational teams, and service partners to ensure each move meets our client’s excellent standards.
Our client is particularly interested in candidates with:
- Previous experience as a move coordinator, customer service representative or customer care specialist in the moving and relocation sector.
- Ability to work local Dubai hours, ideally while being based in a similar time zone.
- Good knowledge of move management, household goods relocations and customer support.
- Experience managing multiple customers moves simultaneously.
- Strong communication skills and the ability to support customers remotely via email, phone, video calls, etc.
- Good organisational skills and attention to detail.
- Experience with maintaining accurate records and CRM management.
Your day-to-day responsibilities will include:
- Acting as the main point of contact for customers from booking through to move completion.
- Coordinating with origin and destination agents, transport providers and internal operations teams.
- Providing regular moving updates and responding to customer enquiries by phone and email.
- Maintaining accurate move records and documentation within the company's operating systems.
- Working with colleagues to resolve service issues and keep moves on schedule.
- Supporting customers post-move in order to gain feedback to further improve customer satisfaction.