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Account Manager

Job Description

Alchemy Global Talent Solutions  is collaborating with a market leader in Hospitality services to recruit an Account Executive to join their existing team. 

The Account Executive’s responsibility is to assist clients with inquiries, convert new leads into bookings and making sure the Customer Service is 1st class.

Key Responsibilities:
  • Responding to guest service concerns and resolving issues directly with clients
  • Keeping up to date records of reservations and other pertinent information necessary.
  • Works with clients to source and lease properties for clients.
  • Provide excellent customer service to clients.
  • Log, track, and resolve guest service concerns with properties.
  • Assist Sales Team with incoming telephone calls, emails and online questions and enquiries.
  • Responsible for preparing reservation paperwork.
  • Assist in the sales process to promote revenue by booking reservations, increasing rates and increasing occupancy.
  • Perform administrative and sales support duties as required

The ideal candidate will have:
  • Experience in Administrative, Customer Service or Account Management within the Hospitality or Travel sector
  • Excellent communication skills
  • Ability to Multitask 
  • Proficient in all Microsoft applications including: Excel/Word/MS Outlook.