Alchemy is partnering exclusively with a Global Relocation provider in their search for an Account Manager to join their team.
This role offers an excellent opportunity for long-term career growth within a leading Relocation Management company.
The Relocation Account Manager will be responsible for building and maintaining relationships with a dedicated client portfolio. Serving as a relocation subject matter expert and key point of contact for service delivery, you'll arrange and manage client reviews to ensure client satisfaction at all time.
Key responsibilities include:
Foster and develop relationships with key client accounts
Identify opportunities to upsell and cross-selling additional services such as relocation, destination services, moving, immigration, global mobility etc.
Lead and manage client reviews and reporting
Act as Relocation SME for clients
Conduct regular service delivery calls to ensure satisfaction
Support the preparation of bids and tenders
Liaise with internal departments to ensure quality, consistency and continuous improvement of service Maintain an excellent understanding of market competition to ensure services as competitive
Proactively develop client base through understanding client relocation requirements and objectives
Support decision-making processes in relation to sales, tender management, service delivery, resource management, marketing, finance and systems
Maintain an excellent understanding of client relocation needs and expectations
Partner with the Relocation department to ensure client satisfaction and quality service delivery
Develop improvements in processes and procedures
Monitor service provision through management reporting systems and liaison with the Quality department
Assist client escalations as required
Skills and experience required
Previous experience working as a Senior Relocation Consultant or Client Account Manager
Sound knowledge of the relocation and/or global mobility sector
Strong client-facing experience working with Corporate accounts
Excellent relationship management and account development experience
Proven ability to generate profit through new and existing business relationships
Strong commercial and financial acumen
Ability to increase revenue through excellent service delivery
Understanding of corporate procurement processes
Excellent communication skills
An innovative approach to work with motivation and enthusiasm
Strong IT skills in Microsoft Outlook, Word, Excel and PowerPoint