Alchemy is partnering exclusively with a Global Relocation provider in their search for an Account Manager to join their team.

This role offers an excellent opportunity for long-term career growth within a leading Relocation Management company.

The Relocation Account Manager will be responsible for building and maintaining relationships with a dedicated client portfolio. Serving as a relocation subject matter expert and key point of contact for service delivery, you'll arrange and manage client reviews to ensure client satisfaction at all time.

Key responsibilities include:

• Foster and develop relationships with key client accounts

• Identify opportunities to upsell and cross-selling additional services such as relocation, destination services, moving, immigration, global mobility etc.

• Lead and manage client reviews and reporting 

• Act as Relocation SME for clients 

• Conduct regular service delivery calls to ensure satisfaction 

• Support the preparation of bids and tenders 

• Liaise with internal departments to ensure quality, consistency and continuous improvement of service Maintain an excellent understanding of market competition to ensure services as competitive 

• Proactively develop client base through understanding client relocation requirements and objectives

• Support decision-making processes in relation to sales, tender management, service delivery, resource management, marketing, finance and systems

• Maintain an excellent understanding of client relocation needs and expectations

• Partner with the Relocation department to ensure client satisfaction and quality service delivery 

• Develop improvements in processes and procedures 

• Monitor service provision through management reporting systems and liaison with the Quality department

• Assist client escalations as required

Skills and experience required

• Previous experience working as a Senior Relocation Consultant or Client Account Manager 

• Sound knowledge of the relocation and/or global mobility sector 

• Strong client-facing experience working with Corporate accounts

• Excellent relationship management and account development experience 

• Proven ability to generate profit through new and existing business relationships

• Strong commercial and financial acumen

• Ability to increase revenue through excellent service delivery

• Understanding of corporate procurement processes

• Excellent communication skills

• An innovative approach to work with motivation and enthusiasm 

• Strong IT skills in Microsoft Outlook, Word, Excel and PowerPoint