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Client Account Coordinator, Global Mobility

Job Description

Our client a specialist in providing Global Mobility services is seeking a Client Account Co-ordinator to join their team in London.

The Client Account Coordinator will work predominately with European Clients with their Relocation, and Global Mobility needs.

Responsibilities include:
  • To build and maintain strategic working relationships with allocated client groups,including preparing, organising and attending regular review meetings and regular service delivery calls.
  • Provide Account Coordination for European Clients. 
  • Assist with the preparation of account management reports, including tenders & bids.
  • Work with all Co offices and departments and recognise opportunities for cross selling services and products.
  • Ensuring the quality, consistency and continuous improvement of service provision and internal processes.
  • Keep an up-to-date knowledge of market and competition, being able to anticipate change and look to deliver new services in line with market opportunities.
  • Actively seek to grow business and expand current portfolio through understanding customers’ requirements and objectives and identifying opportunities for improvement.
  • Monitor service provision through management reporting systems and liaison with Quality department.
  • Participate in the decision-making process in relation to sales, tender management, service delivery, resource management, marketing, finance and systems.
  • Support the service delivery team, assist in reporting requirements and escalations when required.
  • Have an in-depth understanding of accounts at both service delivery and account level.
  • Work closely with consultants and relocation managers to help support service delivery.
  • Develop processes to improve productivity, efficiency and speed, and improve customer service.
Skills and experience required
  • Good commercial and financial acumen at an account and operational level
  • Experience in a customer facing role working with a range of corporate accounts
  • Proven ability to generate profit through new and existing business relationships
  • Proven experience of bringing about incremental increases in revenue through excellent service delivery
  • Previous experience and a good working knowledge of corporate procurement processes
  • Ability to build working relationships internally and externally