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Client Operations Analyst

Job Description

We are working with one of the world’s leading professional services firm, in the search for a Client Data Analyst to join their team in Nyon! The goal for this position is to work in the Client Operations Team and be a part of their Europe-wide data solutions ensuring quality reward data and aiding client needs.

Responsibilities:

  • Provide assistance and training to clients on the collection and submission of data, survey platforms, simplifying compensation surveys, and survey support
  • Adhere to all data submission timelines with a high standard
  • Punctually invoice clients
  • Knowledge on the difficulties and best practices of data gathering, handling and nuances
  • Continuing the relationships with current clients and ensuring they are given the highest level of standards
  • Collaborate with colleagues all over the world to correctly manage client relationships
  • Compose and review materials for meetings and conferences
  • Assist in general customer surveys and projects with advisory and data service projects/prospects
  • Help colleagues better understand of the reward solution capability

Skills:

  • Highly proficient skills using Microsoft Excel
  • Expertise with the use of compensation/benefits surveys
  • Proven knowledge of data analysis, surveys, and reporting
  • Track record of creating and presenting reports in a clear and incisive way to a range of people
  • Strong client services attitude
  • Work well within a team
  • Highly analytical mindset
  • Outstanding communicational skills
  • Management of both processes and competing priorities