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Consumer Moving, Sales Surveyor

Job Description

A leading provider of International Moving & Relocation services is expanding their Consumer Sales team.

We are looking to hire a Sales /Surveyor to join their Singapore based team.

Scope of role:

  • Converting inbound private relocation enquires and leads into opportunities
  • Engaging with customers daily to discuss their moving and relocation requirements
  • Conducting pre-move surveys via phone software
  • Supporting the household goods moving process

Main Responsibilities

  • Understanding customer moving requirements.
  • Conducting pre-move surveys via phone software and delivering move quotations to customers.
  • Ensuring customers understand the moving process, advising on customs requirements, insurance, and other relocation services.
  • Representing the company as an industry leader in international relocation and household moving
  • Maintaining records and sales pipeline updates, meeting sales objectives by booking moves.
  • Fostering strong relationships with customers, selling and recommending services to best meet their requirements.
  • Use negotiation skills to close quotations while positioning the company’s service in a competitive market.
  • Partnering with internal operations and sales surveying teams to discuss, recommend and ensure best service delivery of moves.

Requirements

  • Ideally 3 years + experience working in the moving and/or relocation industry
  • Excellent telephone skills and engaging personality
  • Prior experience working as a household goods moving surveyor is preferred.
  • Able to operate in a fast-paced atmosphere and achieve strict deadlines.
  • Self-motivated and goal driven.
  • Willingness to always go the additional mile to achieve their personal and professional goals.
  • Must have strong customer service experience in the moving, relocation or logistics sector.
  • An excellent customer service attitude.
  • A team player and able to work across business lines.
  • Good written and spoken English, additional language skills are a plus.
  • Competent with Microsoft Office and other IT programmes for which training will be provided.