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Customer Service Manager

Job Description

Our client, a leading removals company, is seeking an experienced Customer Service Manager to join their removals team based in North-West London.

You will be responsible for ensuring the best customer service is provided throughout the entire removals process.

Duties and responsibilities:
  • Work alongside the other removal colleagues whilst supporting the Operations move Manager.
  • Monitor Move Manager removal performance through introduction, pack and delivery calls as well as service evaluation follow ups and provide weekly feedback.
  • Responsible for implementing systems to ensure consignments are dispatched in a timely matter in order to avoid transit delay complaints.
  • Manage and respond to any removals complaints.
  • Ensure Move Manager satisfaction scores are met on a monthly basis.
  • Book removals with large RMCs onto the database.
  • Keep removal reports up to date.
  • Deal with removal claims in a timely manner.
Requirements:
  • Strong customer service skills, international move. management and supply chain management experience is essential.
  • Previous experience within the removals industry.
  • Ambitious team leader.
  • Motivated to hit and exceed targets.