Our client, a leading removals company, is seeking an experienced Customer Service Manager to join their removals team based in North-West London.

You will be responsible for ensuring the best customer service is provided throughout the entire removals process.

Duties and responsibilities:

Work alongside the other removal colleagues whilst supporting the Operations move Manager.
Monitor Move Manager removal performance through introduction, pack and delivery calls as well as service evaluation follow ups and provide weekly feedback.
Responsible for implementing systems to ensure consignments are dispatched in a timely matter in order to avoid transit delay complaints.
Manage and respond to any removals complaints.
Ensure Move Manager satisfaction scores are met on a monthly basis.
Book removals with large RMCs onto the database.
Keep removal reports up to date.
Deal with removal claims in a timely manner.

Requirements:

Strong customer service skills, international move. management and supply chain management experience is essential.
Previous experience within the removals industry.
Ambitious team leader.
Motivated to hit and exceed targets.

Job Description