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Director, Global Relocation Services

Job Description

Our client, a leading global service provider, is looking for a Director of Relocation Services to join and lead their international relocation services team.

The Global Relocation Director is responsible for leading and managing the international relocation and moving teams, ensuring quality service delivery at all times.
Previous staff management experience is essential.

Those willing to relocate within the EU will be considered, and some relocation support may be provided.

Key areas of focus include but are not limited to:

  • Overall operation and performance management of the global relocation and moving departments 
  • Client strategy, client relations and client satisfaction
  • Identifying areas of process improvements
  • Ensuring quality client service delivery at all times
  • Delivering and building client relationships

Additional duties of the Relocation Services Director include:

  • Proactively lead the relocation services department including workload allocation; mentoring; training and development
  • Acting as subject matter expert regarding international relocation and/or move management services 
  • Maintaining Client satisfaction and serve as the point of escalation for issues or queries 
  • Supports and represents the business during new client proposal meetings, RFP’s and Best & Finals as required
  • Always look to drive operational excellence through quality service delivery
  • Build and develop successful client partnerships, ensuring high levels of client services at all times
  • Actively participating in new client implementation processes
  • Supporting the sales and business development teams as necessary 
  • Partner with and support the executive leadership team regarding operational matters 
  • Reviewing the team’s performance metrics, feedback and quality of work 
  • Developing and improving client service procedures and practices
  • Ensures data integrity across all business systems
  • Serving as a brand ambassador at all times

Skills and experience: 

  • Over 5 years + industry experience in international relocation and/or move management
  • Staff management experience, leading, developing and mentoring 
  • Service delivery experience, ensuring client satisfaction 
  • Experience of living and working abroad would be highly beneficial 
  • Ability to work successfully in a global role focused on operations and service delivery 
  • Motivated approach to business with the ability to remain resilient and positive under pressure 
  • Ability to adapt to a fast-paced organisation 
  • Strong interpersonal skills, strong problem solving and conflict resolution skills 
  • Strong accountability for customer and client experience 
  • Ability to deliver cost improvement targets 
  • Full rights to live and work in the EU