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Guest Services Coordinator

Job Description

We are working with a leading global hospitality provider who require a Guest Services Coordinator due to company growth. 

Responsibilities:

  • Work with other Guest Services Coordinators to create, maintain, and deliver high end guest services 
  • Adopt the internal communication program used to create open liaison with guests
  • Assist Account Managers with any general tasks (such as hotel searches and accommodation bookings) 
  • Resolve reported client and guest maintenance issues as required
  • Identify areas for process improvement, develop and share ideas for all stakeholders and implement new ideas
  • Send out accommodation extension requests and move out instructions
  • Upload new property information (descriptions and photos) to the internal database upon request from the  Account Managers


Experience & Qualifications: 

  • Excellent customer services skills with the ability to problem-solve
  • Guest Services experience is preferred 
  • A positive and professional attitude with the ability to communicate clearly and concisely via both email and phone
  • Ability to thrive in a fast-paced environment and ability to stay calm under pressure
  • Excellent IT skills across MS suite including Word and Excel