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HHG Move Manager

Job Description

Alchemy is currently assisting a moving and relocation company who are looking to add a Households Goods Moving Manager to their team.

The HHG Move Manager serves as the main point of contact for organising the delivery of services to the clients and their assignees while upholding the highest standard of client satisfaction throughout the process.

Responsibilities:

  • Set expectations for the move and proactively anticipate the client's requirements, responding to client inquiries quickly and empathetically.
  • Take full responsibility for each assigned move, coordinating the process from start to finish via air, road and sea.
  • Ensure that all components of the relocation are completed correctly, coordinating with internal department and external vendors.
  • Coordinate and communicate the logistics, costs, and move information to the client.
  • Determine the most cost-effective and efficient shipment routing based on client needs.
  • Liaise with international household goods, logistics and freight agents by phone and email.
  • Ensure you meet client SLAs and minimum scores throughout the move.
  • Ensure all shipment documentation is sent to the relevant vendors on time to ensure a smooth service delivery.
  • Assess the service provided, suggest any room for improvement, or ways to streamline the service.
 

Requirements:

  • Minimum 2 years of household goods moving/ freight forwarding experience OR 3 years of related customer service experience.
  • Outstanding verbal and written communication abilities
  • Fluency in both Dutch and English
  • Excellent organisational skills; the capacity to work both independently and collaboratively.
  • Capability to multitask, handle deadlines, and work in a hectic setting
  • Excellent interpersonal, business, and presenting abilities