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International Assignment Counselor

Job Description

We are seeking an experienced International Assignment Counselor to join a fast-developing global organisation.
The role:

  • To serve as the direct point of contact for the client and the relocating assignee
  • To coordinate international assignment services for clients relocating employees
  • To provide a high level of customer services throughout the relocation process, ensuring client satisfaction

Duties include:

  • Ensuring you have an excellent understanding of client relocation policies and procedures
  • Delivering guidance and advice to relocating employees ensuring they fully understand the policy
  • Managing the complete international assignment cycle with corporate assignees including; conducting assignee briefing call, delivering mobility process advice, household good shipping coordination, initiating relocation and destination services
  • Responsibility for managing a high assignee caseload, ensuring data is recorded correctly
  • Co-ordinating third-party vendors ensuing services are booked, managed and delivered as required
  • Developing lasting relationships with both the client and the relocating assignee during the mobility phase

Desired Skills & Experience

  • Previous experience working in the Global Mobility, HR and Relocation service dealing with International Assignments
  • Experience coordinating the full international assignment process; mobility policy management, household goods shipping (multi modal), destination services etc.
  • Excellent communication skills, both verbal and written
  • Strong client services and relationship building skills
  • Strong IT skills using MS office