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International Move Coordinator

Job Description

Our client a successful and established International Removals company are seeking an International Move Coordinator to join their team based in the outskirts of North Birmingham.

The International Move Coordinator will manage the full household goods moving process, partnering with corporate clients throughout their relocation process and will be responsible for ensuring client satisfaction during the move.


  • Ensuring all internal teams and third-party vendors are providing a consistently high level of service throughout the move
  • Maintaining relationships with clients, providing high levels of customer services at all times
  • Managing the household goods moving process for a portfolio of clients, from initial client call to move completion
  • Acting as the primary point of contact for the assignee through the entire move process
  • Liaising external vendors and other internal departments
  • Actively manage cases in line with KPI’s, company standards, and specific client account policy guidelines
  • Tracking all relevant relocation documentation, to ensure that other internal departments and third-party vendors receive these on time
  • Ensure all household goods shipments are invoiced fully, on time and cover additional charges
  • Seek and identify cross-selling and upselling opportunities, in order to promote and sell additional services wherever possible
  • Responding to client queries and complaints, and identifying areas in need of improvement
  • Using your knowledge to seek the best rates and services from suppliers
  • Updating all systems and records as and when required
  • Maximise profitability while maintaining service standards

Desired Skills & Experience:

  • Experience working in the household goods moving, freight forwarding and/or relocation sector
  • Outstanding communication skills both verbal and written
  • A brilliant understanding of geography and cultures
  • Outstanding organisational skills, experience managing multiple projects
  • Ability to work proactively and independently
  • A keen eye for detail and commercial awareness
  • A positive, team-focused, 'can-do' attitude
  • The ability to manage and resolve conflicts or high-pressure situations
  • Fluency in English is essential, and additional languages are beneficial
  • High-level working proficiency in all Microsoft office programs
Reach out to Alchemy Global Talent Solutions today to discuss this or other roles further.