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International Move Manager

Job Description

We are looking for an experienced International Household Goods Moving professional to fulfil an International Move Manager opportunity with our client.

This position will be responsible for managing the door-to-door shipping services for relocating assignees.

Previous experience working in household goods moving is essential.

Duties include:

  • Managing, and being accountable for a caseload of household goods moving services for corporate accounts

  • Researching, communicating and ensuring that shipping customs requirements and restrictions are adhered to for international relocations

  • Proactively communicating with the relocating assignees, colleagues and vendors to ensure all parties are fully updated on the status of the move

  • Coordinating household goods moves via import, export and third-country moves

  • Maintaining a good understanding of customs documentation worldwide

  • Counselling on transit insurance and ensuring the insurance policy is correctly in place

  • Developing relationships with clients, relocating assignees and external shipping vendors

  • Building an in-depth knowledge of assigned clients' policies, cultures and service requirements

  • Coordinating and managing third-party partners; reserving, booking and auditing services provided by the partners

  • Supporting wider relocation and destination services

  • Focusing on high caseloads and fast turnaround packages

  • Preparing reports for clients and colleagues

Desired Skills & Experience:

  • Outstanding communication skills both verbal and written

  • Experience working in the household goods moving and/or relocation sector

  • A brilliant understanding of geography and cultures

  • Outstanding organisational skills, experience managing multiple projects

  • Ability to work proactively and independently

  • A keen eye for detail and commercial awareness

  • A positive, team-focused, 'can-do' attitude

  • The ability to manage and resolve conflicts or high-pressure situations

  • Fluency in English is essential, and additional languages are beneficial

  • High-level working proficiency in all Microsoft Office programs- especially Excel