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Move Coordinator

Job Description

Our client, a Consumer Moving Specialist is looking for Move Coordinator to join their team in London.

Key Duties:

  • Manage the household good moving process for clients from start to finish.
  • Act as a point of contact for clients and third parties throughout the moving process.
  • Manage KPI and objectives.
  • Build and maintain strong relationships with clients throughout the move process.
  • Ensure completion of all financial components of the CRM system throughout each stage of the moving process.
  • Using your knowledge to seek the best rates and services from suppliers.
  • Create financial reports including invoice summary, revenue margin, credit note analysis and missing data.
  • Updating all systems and records as and when required.
  • Liaise with suppliers, building effective relationships to ensure best possible costs.
  • Provide a high-level service throughout the household good moving process meeting expectations.
  • Main point of contact for any escalations, resolving as required.
  • Adhere to company policies and ensures compliance.
  • Maximise profitability while maintaining service standards.

Skills and Experience: 

  • Experience in International Relocation and/or International Household Goods Moving is preferred.
  • Excellent problem solving and decision-making skills with the ability to provide solutions.
  • Excellent computer skills including Microsoft Office (Word, Excel, and PowerPoint).
  • Experience working in a fast paced high pressured environment.