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Operations Manager

Job Description

Alchemy Global Talent Solutions is supporting a leading hospitality provider in their search for a Operations Manager.

The Operations Manager will have a hands-on role and will be responsible for the overseeing day to day operations, staff management and development, ensuring guest satisfaction and ongoing inspection and maintenance of the company’s portfolio.

Role

  • Take responsibility ensuring a first-class guest experience, ensuring that any issues, needs and requests are handled appropriately
  • Oversee activities of various teams, including Guest Services, Operations, Maintenance, Housekeeping, Warehouse and third party vendors
  • Vendor management including price negotiation, vetting, performance reviews and scheduling
  • Inspect properties and ensure condition of all buildings meet company standards, report and monitor any issues as required
  • Oversee guest services ensuring all issues are responded to in a timely manner, and act as point of escalation when required
  • Develop annual budget for Operations department, taking expenses and labor costs
  • Manage stock levels and ensure completion of monthly inventories
  • Staff management, including mentoring and coaching, training, performance reviews, payroll approval and processing, scheduling, PTO approval, and recruitment

Requirements

  • Significant experience in operations leadership in the hospitality industry
  • Proven leadership and mentoring skills, able to manage, train and support the development of a team of staff
  • Able to create and manage budgets
  • Excellent communicator and team player, able to work in fast paces, rapidly changing environment
  • Highly organized and able to meet tight deadlines