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Relocation Consultant

Job Description

Our client is looking to hire an experienced Relocation Consultant to join their global relocation services team in Hong Kong.

The main objective is to provide a high-quality International Relocation services to corporate clients, supporting them throughout the entire mobility life-cycle.

You will provide full scope destination services, relocation and moving services as required.

Key Responsibilities:

  • Coordinate and manage internal and external suppliers; including but not limited to Destination Services, Relocation, Global Mobility, Assignment Management, Household Goods Moving, Move Management etc.
  • Serve as the sole point of contact for the client in relation to destination services, relocation and household goods moving services
  • Provide on-going support to the expat and their family throughout the relocation phase
  • Liaise with corporate clients where necessary to gather information or documentation required to complete the move, clarify service or policy provision
  • Ensuring satisfaction from the client and relocating assignee throughout the door to door moving and relocation phase
  • Attend face-to-face meetings with clients periodically and be based at the client site where needed
  • Ensure the global assignee population receives the highest level of customer service
  • Meeting directly with the expat to collect documents where appropriate

Skills:

  • Experience working within the Relocation, DSP or Household Goods Moving sector is essential.
  • Additional experience within Services Apartments, Tenancy & Lettings would be beneficial.
  • Strong IT skills with proficiency in Microsoft Office
  • Tertiary education certificate or equivalent
  • Excellent communication skills
  • Problem solving skills
  • Ability to meet strict deadlines