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Senior Move Manager

Job Description

We’re looking for a Senior Move Manager to join our highly respected client, a Removals and Storage company based in West London.

The position offers a hybrid working capacity with 3 days in office and 2 days working remotely.  If you’ve got previous experience working as a Move Manager in the removals industry, then perhaps this could be the role for you!


Responsibilities: 

  • You will be responsible for domestic and commercial moves.
  • Creating removal quotations and turning them into sales.
  • Confirmation of removal bookings, administration, and customer service.
  • Once the service has been scheduled, you will begin with an initial phone call and email, after which you will be solely responsible for the client.
  • Preparing and completion of the removal.
  • Assuring that all aspects of the removal are addressed with the customer and agreed upon internally, such as organising box deliveries and collections, raising invoices, and accepting payments, organising parking by borough, and coordinating with the General Manager to ensure that all staff and vehicle needs are met.
  • Filling out crew sheets with directions for the team and organising extra services such as piano removal, hoists, and handymen.
  • Providing assistance with complaints and inquiries.
  • Following up with customers via email, including paying outstanding removals bills and requesting reviews.
  • Client feedback is being tracked.
  • Customer reviews are tracked on a weekly basis.
  • Obtaining insurance claim information and delivering it to the General Manager.
  • Dispute parking fines.
  • For all complete removals, a cost centre analysis worksheet must be filled out.
  • Management of the storage space.
  • Initial storage access, as well as accounting and billing.


Skills and requirements:

  • Ideally have 2 years of experience as a Move Manager in the removals sector.
  • Considerable experience in customer service.
  • Outstanding ability to manage large amounts of paperwork.
  • Attention to detail. 
  • Outstanding time management abilities, including the ability to prioritise assignments and meet deadlines.
  • Excellent communication skills.
  • Prior CRM knowledge is very desirable.
  • Flexibility is required to respond to changing business requirements.
  • Willingness to participate, learn, and share best practises with the rest of the team and organisation.
  • Taking advantage of any past contacts, business leads, and so forth.


If you are interested in this role, please get in touch with Alchemy today!