You will be responsible for leading a operations team focusing on customs and international trade.
Responsibilities;
- Managing a department within the line of business involved in planning and implementation of operations policies
- Planning goals for the organisation
- Comprehensive knowledge of the procedures and organization of customs declarations and control processes
- Responsible for overall direction of the department and accountable for service delivery of all activities
- Maintain customs compliance
- Oversee functional areas including classification, import and export operations and special trade programs
- Strategically engage with both direct and indirect team members, handling internal and external issue escalations, providing mentorship, consulting, and delegating tasks.
- Responsible for the optimal allocation of team members, ensuring the right mix of skills is applied to appropriate tasks.
- Implement and maintain a Quality Operating System across the team, ensuring all processes are documented and functional, and lead corrective actions and root cause analyses as needed
- Oversee resource management, including recruitment, performance discipline, talent reviews, and development of supervisory personnel.
- Manages directs overall functional activities and monitors progress ensuring client satisfaction meets or exceeds customers’ requirements (i.e. Service Level Agreements or Key Performance Indicators).
- Recommends and drives implementation of enhancements to improve effectiveness and efficiency of services and systems.
- Works closely with Compliance department to ensure processes are in line with government compliance requirements.
- Review, comprehend, and respond to client metrics on a monthly basis or more frequently as required.
- Provide necessary information to support contract extensions, renewals, and bids for potential new clients (e.g., RFQ/RFP).
- Collaborate with client service teams to manage and prioritize workloads effectively.
Skills Required;
- 2-3 years experience as a team leader
- Experience working in Global Trade Compliance/Logistics
- Operations experience with exposure to customs and international trade
- Excellent written and verbal German and English language
- Ability to coach and develop staff
- Excellent communication skills
- Able to develop projects and objectives