Are you an experienced leader in the moving industry ready to oversee terminal operations in one of North Carolina’s most dynamic markets? Our client is seeking a skilled Terminal Manager to head their Charlotte-based terminal, ensuring seamless relocation logistics, staff performance, and customer satisfaction. This is a fantastic opportunity to grow your career with a trusted name in the relocation industry.
What You’ll Be Doing:
- Overseeing daily terminal operations to ensure efficient relocation services
- Managing teams of drivers, movers, and support staff across inbound and outbound activities
- Ensuring compliance with DOT regulations, safety standards, and company procedures
- Supervising both commercial and household goods (HHG) relocations
- Monitoring service quality through job site visits and performance reviews
- Developing and managing terminal-level budgets and financial reporting
- Identifying operational efficiencies and implementing process improvements
- Recruiting, onboarding, and training terminal staff
- Working closely with sales and customer service departments to ensure client satisfaction
- Managing vendor relationships and subcontractor performance
- Resolving service issues and customer complaints quickly and effectively
- Driving terminal growth through strategic planning and development initiatives
What We’re Looking For:
- Proven leadership within the moving and relocation industry
- Experience managing HHG and/or commercial/O&I terminal operations
- Strong understanding of transportation compliance and DOT regulations
- Demonstrated ability to manage financials, including budgets and P&L
- Exceptional interpersonal and customer service skills
- Success in leading operational teams in a fast-paced environment
Interested? Reach out to Alchemy Global Talent Solutions today.