The Global Mobility Client Account Manager will be responsible for upholding, protecting and maximizing the revenue that is generated from their client accounts, by developing close working relationships, strong service delivery, proactive problem solving and establishing the company as the client’s service partner of choice.
Main duties of the Global Mobility Client Account Manager include:
- Serve as the global mobility subject matter expert to clients.
- Build and maintain strong relationships with key contacts across assigned client accounts, working closely with colleagues in other regions to support global account relationships where needed.
- Work with the Implementation Team to supervise and maintain an effective implementation to go “live”.
- Attend all client calls and meetings and build relationships with all key contacts throughout the implementation process.
- Maintain regular contact with key clients to build and strengthen relationships.
- Prepare and deliver quarterly review reports and any required ad hoc reports - Reporting to include:
- Details on company performance
- Acknowledgement of any account-specific patterns and trends to include levels of initiations, assignment types, KPI’S, & SLA’s
- Breakdown of spend through the quarter/period
- Global Mobility Policy exceptions
- Examples of issue resolution
- Cost savings
- Insurance claims submitted and completed together with amount of the settlement and time taken to settle the claim
- Updates about developments within the company
- General industry updates and trends
- Strategic reviews relating to the company and the client
- Maintain responsibility and accountability for the account with the team
- Collaborate with internal stakeholders globally to ensure a consistent and seamless client experience across all regions.
- Work alongside the Client Services Team on service failures as a point of escalation and help to determine the best course of action
- Hold update calls with global Client Services Team to advise on account updates, discuss possible issues, and check on VIP cases
- Monitor and understand cash flow implications and the age of debt
- Retain full ownership for the profitability of the account by recognizing and following the principles:
- Company targets growth and profitability
- Growth, via upselling of services, locations, or volume should be tracked and reported.
- Ensure profitability by maintaining margins above base overheads that are in line with company goals and agreed in account policies and pricing
- High-level service is always paramount to the reputation of the company - non-profitable decisions may be made on the account of company reputation or commercial relationship
- Cost-saving initiatives and methods to increase profitability should be raised at meetings
- Provide additional training to develop the clients’ understanding of the company’s service delivery and portfolio
- Attend global mobility network events throughout the course of the year and invite your client contacts when possible
- Stay informed on industry trends, surveys carried out, and journals
- Entertaining clients, which can occur outside of standard working business hours
- Ensure compliance with information security policies, data protection regulations, and company procedures, maintaining the confidentiality, security, and integrity of client and company data.