We are looking for an experienced Homesale Relocation Counselor to join our client in Houston, TX.
This role will join a growing relocation and real estate services team that supports corporate clients and employees through the home sale and relocation process across the US.
This position is ideal for a hands-on relocation professional who understands the full homesale and purchase relocation lifecycle and who wants to be in a hands-on role.
This role requires previous experience working for a relocation company handling the home sale relocation process.
This role comes with a great opportunity to grow, develop and progress within a very well-respected and sought-after relocation company in the USA.
Key Scope of Role:
- Manage corporate home sale and relocation services for relocating employees, acting as the main point of contact throughout the process.
- Support home sale programmes, including Buyer Value Option, Guaranteed Buyout, Home Marketing Assistance, Home Purchase Assistance, and Direct Reimbursement services.
- Coordinate property inspections, title reviews, contracts, settlement documentation, and reporting activities to ensure transactions progress efficiently and compliantly.
- Guide sellers on local market conditions, pricing strategy, staging preparation, and marketing readiness to maximise property performance.
- Work with brokers, title companies, inspectors, vendors, and internal stakeholders to resolve issues and manage expectations.
- Maintain corporate client communication, providing updates on storage, transaction progress, reporting, and programme activity.
- Handle sensitive conversations professionally, including delays, contract challenges, inspection outcomes, and other escalations, while working towards practical solutions.
- Accurately manage relocation home sale case files, reporting data, invoices, and transaction updates within internal systems, including Ascent, Excel, and Outlook.
- Make sure activity is completed in line with SLA requirements, GDPR regulations, company policies, and meets compliance standards.
General Duties:
- Manage multiple relocation and home sale cases at once and within agreed timelines.
- Review BMAs, appraisals, inspection reports, and supporting property documentation.
- Coordinate with title and settlement partners to ensure contracts and documentation are accurate and completed correctly.
- Track expenses, billing, and reimbursement activity in line with client policies.
- Prepare reports and manual data updates for clients and internal management.
- Build and maintain strong working relationships with assignees, brokers, vendors, and corporate stakeholders.
- Provide regular updates to management based remotely in another state.
Background and Experience Needed:
- Previous experience within relocation services, homesale programmes, ideally within a relocation services provider.
- CRP certification and active real estate sales licensing preferred.
- Strong understanding of the residential buying and selling process, including contracts, inspections, title reviews, and settlements.
- Knowledge of local real estate market trends and seller strategy development.
- Experience supporting corporate clients and managing relationship-driven service delivery.
- Experience handling difficult conversations and resolving complex situations professionally.
- Strong administrative and reporting skills with close attention to detail.
- Proficient in general case management systems.
- Able to provide high-quality services with a hands-on approach.