The Relocation Client Services Manager will act as the main point of contact for an assigned portfolio of client accounts. You will oversee a team of Relocation & Assignment Consultants that are delivering international & domestic relocation services to an assigned caseload of expatriates.
If excelling in this role, the Relocation Client Services Manager may have the opportunity to further progress into a Relocation Client Services Director position. If the above sounds like a career path of interest, please view the full job description.
Relocation Client Services Manager Duties:
The Relocation Client Services Manager will oversee and process any client enquiries or complaints and respond in a timely and effective manner. The Relocation Client Services Manager will also;
Manage the transition of new clients to ensure a successful on-boarding process
Ensure client satisfaction at all times through exceptional customer service delivery and effective problem-solving skills.
Act as the client’s primary day-to-day point of contact for relocation program management purposes
Manage a team of Relocation & Assignment Consultants on a daily basis
Work closely with clients to provide further information on additional relocation services that would add value to their organisation
Measure and monitor client satisfaction on a semi-annual basis
Discuss any adverse evaluation results with the Client Service Director in order to determine the best way to implement changes where necessary.
Attempt to allocate cases to suitable Consultants, based on an assessment of the assignees needs, caseload volume and service expectations.
Manage the performance and professional development for a team of Relocation & Assignment Consultants.
Key skills and qualifications of a Relocation Client Services Manager:
The following skills will be beneficial to a candidate looking to apply for this role:
5+ years experience in International Relocation, Destination Services or Assignment Services
Strong client services and account management skills
In depth understanding of relocation services including; home search, school search, household goods moving and temporary accommodation etc.
Confident communicator with ability to chair meetings and deliver presentations to clients and senior management
Excellent cultural awareness
Previous managerial and staff leadership experience
Degree in related industry preferred
Certified Relocation Professional (CRP) or Global Mobility Specialist (GMS) certifications preferred
Highly organised with the ability to work in a fast paced environment
Is a Relocation Client Services Manager job in your future?
If the above sounds like a position that you would be suitable for, then please contact us here.