What You’ll Be Doing:
- Manage incoming client requests for serviced apartments, primarily in your region and globally as needed.
- Source and negotiate serviced apartment options, confirming availability, pricing, and amenities with suppliers.
- Prepare and deliver detailed client proposals tailored to their housing needs.
- Generate and distribute booking documents to internal operations and accounts teams.
- Conduct guest follow-ups via calls and emails to ensure satisfaction during stays.
- Participate in an on-call rotation to support after-hours maintenance emergencies.
- Assist with special projects as assigned to support the broader team.
- Respond to customer service calls or emails, ensuring timely resolution of reported issues.
- Build and maintain strong client relationships through consistent, clear communication.
- Use Microsoft Office tools to manage documentation, reports, and communication.
- Collaborate with internal departments to ensure smooth guest experiences.
- Track booking details and maintain accurate client records in internal systems.
What We’re Looking For:
- Minimum 4 years of B2B account management or client services experience, preferably in relocation, hospitality, or housing.
- Proven ability to work independently and stay disciplined in a remote environment.
- Excellent phone and communication skills with a professional, friendly demeanour.
- Strong organisational abilities and attention to detail.
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Capable of thriving in a fast-paced environment and resolving issues quickly.