Take the lead in delivering exceptional guest experiences as a Guest Services Manager in the corporate housing industry. This full-time, home-office-based role is perfect for a service-driven leader who thrives in fast-paced environments and is passionate about team collaboration, customer satisfaction, and operational excellence.
What You’ll Be Doing:
- Lead and manage the Guest Services team, ensuring smooth daily operations.
- Drive a perfectionist, guest-first approach across all service functions.
- Analyse service trends and introduce strategies to enhance the guest experience.
- Oversee guest escalations from start to resolution with a proactive approach.
- Compile and deliver monthly guest services reports to management.
- Lead process improvement initiatives and foster team buy-in for new ideas.
- Monitor and update the portal with guest-reported issues.
- Ensure the internal portal accurately reflects all reservation details.
- Provide emergency support via the out-of-hours telephone line as required.
- Collaborate cross-functionally to ensure consistent service quality.
- Train and mentor team members to uphold service excellence standards.
- Maintain detailed records and documentation to support guest relations.
What We’re Looking For:
- Experience in guest services within the relocation or moving industry is essential.
- Proven leadership skills with a professional, solution-oriented mindset.
- Strong written and spoken English communication skills.
- Proficiency in MS Word, Excel, and service management systems.
- Ability to remain calm under pressure and effectively manage multiple priorities.
- Organised, detail-focused, and driven by a passion for guest satisfaction.