We are seeking a polished and service-driven Customer Service Consultant to join our team onsite at a high-profile corporate client's Memphis location. This is an excellent opportunity for individuals with a background in hospitality or luxury services, who are used to working with VIPs and delivering exceptional, personalized support in a professional setting.

In this client-facing role, you will assist employees with securing visas, passports, and other essential travel documents. You’ll draw on your hospitality experience to provide a warm, detail-oriented, and solution-focused service, ensuring that each interaction reflects the highest level of professionalism.

Working Hours: Monday to Friday, 9:00 AM – 5:30 PM (occasional overtime)
Salary: $22.50 – $24.00 per hour

Key Responsibilities:

Welcome and assist employees in-person, offering high-touch, concierge-style support for travel document applications
Manage the full lifecycle of visa and passport requests, ensuring accuracy, timeliness, and compliance at every step
Provide tailored guidance based on individual travel plans, including documentation requirements and timelines
Liaise with consulates, internal operations teams, and the client to coordinate application submissions and approvals
Monitor deadlines and proactively manage each case to avoid delays or service disruptions
Take and process passport photos according to official specifications
Remain informed on changes to international travel document requirements and consular procedures
Keep the designated backup consultant trained and informed for seamless service continuity
Maintain clear, courteous communication with all stakeholders, including internal teams and the client’s employees
Resolve any service challenges with a calm, client-first approach

Requirements:

Previous experience in a hospitality, luxury service, or concierge role, with direct exposure to VIP clients
Excellent interpersonal and communication skills, with a service-focused mindset
Strong attention to detail and the ability to manage multiple high-priority requests at once
A polished, professional demeanor and commitment to delivering a premium client experience
Comfortable working independently in a fast-paced, high-expectation environment
Proficient with basic computer systems and able to learn client platforms quickly
High level of discretion, confidentiality, and reliability

Customer Service Consultant

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