We are seeking a dedicated Onsite Visa Consultant to support employees at our client's Memphis office, working fully onsite, Monday through Friday. In this client-facing role, you will assist employees in obtaining business visas, passports, and other travel documents. You will act as a trusted advisor, using your expertise to guide individuals through the application process with accuracy, efficiency, and a focus on customer service. This position requires strong attention to detail, excellent communication skills, and the ability to work independently while maintaining close coordination with the operations team.

Key Responsibilities:

Manage end-to-end visa and passport application processes for on-site employees
Provide tailored, accurate advice based on individual travel needs and requirements
Ensure compliance with consular regulations and internal service-level agreements (SLAs)
Maintain up-to-date knowledge of changing visa/passport requirements and consulate closings
Review and manage trip approvals, documentation, and submission timelines
Take passport photos as required by the client
Keep the backup consultant trained and informed
Maintain professional communication with both the onsite client and the operations team
Proactively resolve issues while balancing client and business interests

Requirements:

Prior office/corporate experience, with strong customer service skills
Excellent verbal and written communication skills
Ability to work independently and manage multiple priorities
Strong organizational, time management, and problem-solving abilities
Comfortable learning and navigating various internal systems and client platforms
A proactive, consultative, and detail-oriented mindset
Commitment to professional standards and compliance
This is a unique opportunity to play a pivotal role in supporting global mobility from within a client’s office environment.

Onsite Visa & Immigration Consultant

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