As the Global Mobility Manager, you will provide operational leadership across a high-performing team of Mobility Advisors, oversee key relocation processes, and directly manage high-level/VIP international assignments. You will also serve as a subject matter expert for global mobility policies, ensuring service excellence across all aspects of assignment management.
Key Responsibilities:
- Lead and manage a team of Global Mobility Advisors delivering end-to-end international assignment support.
- Serve as the subject matter expert on international mobility policies and processes.
- Manage VIP and C-suite relocation cases with high levels of discretion and care.
- Oversee service delivery in areas such as assignment policy, relocation coordination, visa and immigration.
- Act as the primary point of escalation for complex mobility cases.
- Partner with HR, Shared Services, and external vendors to streamline and enhance global mobility operations.
- Mentor, train and develop team members to ensure consistent, high-quality service delivery.
- Ensure accuracy in billing, cost estimates, and relocation tracking.
- Monitor and improve team KPIs and service performance metrics.
- Lead or contribute to global projects, process improvements, and change initiatives.
- Support the preparation of global RFPs and client presentations.
- Promote a positive client experience through continuous relationship management.
Requirements:
- Proven experience in Global Mobility, International Assignment Management, or Relocation Services.
- Strong knowledge of international mobility practices, policies, and operational requirements.
- Demonstrated ability to lead, manage and mentor a team.
- Track record of managing high-profile and executive-level relocation cases.
- Strong communication and stakeholder engagement skills.
- High attention to detail with a continuous improvement mindset.
- Ability to manage multiple priorities and meet deadlines in a dynamic environment.
- Strong MS Office and global mobility systems proficiency.
- Excellent client service and problem-solving skills.
- Project management experience is a plus.