Join the fast-paced corporate housing sector as a Guest Services Coordinator based in the United States. This role is ideal for customer-focused professionals who excel in guest relations, problem-solving, and communication. You’ll play a pivotal part in enhancing the guest experience by delivering high-touch support and advocating on their behalf.
What You’ll Be Doing:
- Advocate on behalf of guests to resolve issues with properties and external partners.
- Provide guests with support regarding package deliveries, key access, and local information.
- Relay urgent safety communications during severe weather events to guests and clients.
- Uphold a perfectionist, guest-first mindset in all service-related duties.
- Coordinate effectively with Guest Services team members for seamless operations.
- Resolve maintenance or service-related concerns reported by guests and clients.
- Participate in the emergency out-of-hours telephone rota to handle urgent matters.
- Contribute to the ongoing improvement of guest services processes.
- Maintain accurate records of guest issues and resolutions.
- Communicate clearly, courteously, and professionally across all channels.
- Use systems and tools to document service updates and guest feedback.
- Support other departments by sharing relevant guest-related insights.
What We’re Looking For:
- Previous experience in guest services, relocation, or moving industry preferred.
- Strong customer service orientation with a professional demeanour.
- Excellent written and verbal communication skills.
- Proficient in MS Word, Excel, and other standard office software.
- Ability to work in a fast-paced environment with a calm, solution-focused approach.
- Passion for delivering top-tier guest satisfaction and service excellence.