You will shape the future of onboard experiences, driving innovation across customer strategy, cabin interiors, inflight entertainment, service, and food & beverage. By delivering actionable insights and clear roadmaps, you will ensure every initiative is backed by data, customer intelligence, and commercial impact.
What you’ll be doing:
- Define long-term product and customer experience strategies.
- Provide data-driven recommendations to influence roadmaps and investments.
- Lead and inspire a high-performing Strategy, Insights & PMO team.
- Oversee governance, KPIs, and reporting frameworks to drive accountability.
- Stay ahead of consumer trends, competitor moves, and new technologies.
What we’re looking for:
- 10+ years in product strategy, customer experience, or innovation (aviation, travel, hospitality, or similar premium industries).
- Strong record of delivering measurable growth, efficiency, and customer satisfaction.
- Skilled at influencing senior stakeholders with data-led insights.
- Proven success leading teams through transformation.
- Commercial acumen with expertise in P&L, business cases, and portfolio management.
- Comfortable making sound decisions in complex, ambiguous environments.
- This role is ideal for a strategic leader with vision, commercial focus, and the drive to transform customer experiences on a global scale.