Key Responsibilities:
- Conduct virtual and in-home pre-move surveys for domestic and international relocations
- Evaluate volume, packing needs, access issues, and special handling requirements
- Produce clear, accurate survey reports to support operations planning
- Liaise with clients to understand specific relocation needs and expectations
- Collaborate with sales and operations teams to ensure accurate quoting and job scoping
- Identify and report any logistical risks with recommended mitigation strategies
- Develop tailored move plans based on individual customer requirements
- Keep updated on industry standards, company procedures, and best practices
- Ensure compliance with all safety protocols and quality control measures
- Deliver outstanding customer service, resolving client concerns professionally
- Support continuous process improvements in move survey operations
- Assist with office-based administrative tasks when required
Key Skills & Experience:
- Proven experience conducting moving surveys, both virtual and on-site
- Solid knowledge of the moving and relocation sector, including household goods and office moves
- Excellent communication and client-facing skills
- Strong organisational skills and ability to work autonomously
- Proficient with digital survey tools and related technology
- Essential experience within the relocation industry across residential and commercial sectors