Key Responsibilities:
- Develop and manage a pipeline of residential moving leads through phone, email, social media, and referrals.
- Conduct in-home and virtual consultations to assess client needs and deliver detailed, competitive quotes.
- Educate customers on packing, storage, insurance, and moving options to tailor solutions to their move.
- Follow up on quotes, handle objections professionally, and close deals to achieve monthly sales goals.
- Provide ongoing support and communication to clients throughout the moving process.
- Coordinate with operations to ensure seamless handoff from sales to service delivery.
- Accurately maintain customer data and activity tracking in the company CRM.
- Attend community events and utilise digital platforms to increase visibility and generate new business.
- Stay current on moving industry best practices and local market conditions to refine your approach.
- Ensure that all sales activities align with internal policies and regulatory guidelines.
- Deliver exceptional service from initial consultation through post-move follow-up.
- Work independently while contributing to broader team sales targets.
Key Skills & Experience:
- Background in residential or COD (cash on delivery) moving sales strongly preferred.
- Confident communicator with excellent listening and customer service skills.
- Skilled in conducting both virtual and in-person surveys for accurate quoting.
- Proficient in CRM systems and Microsoft Office applications.
- Strong time management, organisation, and follow-up abilities.
- Valid driver's license and ability to travel locally for on-site appointments.