To manage operations at their Portland, Oregon site, our client is looking for a motivated and experienced terminal manager. The ideal applicant will have experience in the moving and relocation sector and a track record of successfully overseeing terminal-level operations, guaranteeing service quality, and effectively managing both personnel and procedures.
Key Responsibilities:
- Oversee all daily terminal activities, such as the transportation, storage, local dispatch, and linehaul coordination of home items.
- Oversee, coach, and lead a group of drivers, crew leaders, warehouse workers, and administrative staff. Make sure that all local, state, and federal transportation laws—including DOT and safety requirements—are followed.
- Encourage cost reduction and operational efficiency in labor, equipment, and fuel use.
- Maintain cleanliness, safety regulations, and the preparedness of your vehicles and equipment.
- Collaborate closely with the corporate, sales, and customer service departments to address escalations and provide high service standards.
- Track operational metrics and KPIs to find areas for improvement and put remedial measures in place.
- Manage claims, warehouse storage, and inventory control.
- Ensure all paperwork and documentation is accurate and completed in a timely manner
- Hire, develop, and retain skilled workers in accordance with business policies.
- Create and implement backup plans to reduce service interruptions and increase customer satisfaction.
Requirements:
- At least five years of experience in the transportation, moving, or relocation sector, with at least two of those years spent in a supervisory or terminal management capacity; solid knowledge of FMCSA compliance, DOT laws, and safety procedures
- Proven leadership abilities and background in overseeing operations and field teams
- Outstanding communication, problem-solving, and organizational abilities Capacity to work under pressure and balance several responsibilities in a hectic setting Expertise in fleet management tools, Microsoft Office Suite, and dispatch software
- A current driver's license is necessary, though a CDL is desirable.
Interested? Reach out to Alchemy Global Talent Solutions today!