We're working with an established company in the Moving and Relocation sector that is looking to hire a Chief Operations Officer. Due to confidentiality agreements, we're unable to disclose the office location at this stage; however, this is an office-based position and not a remote role. The successful candidate will oversee the business's operational performance, ensuring the efficient delivery of commercial moving services and logistics,final mile deliveries and FF&E/O&I projects while leading operational teams.
Your responsibilities as Chief Operations Officer will include:
- Overseeing the day-to-day operations across moving and relocation services.
- Leading and supporting operational managers to ensure service standards are maintained.
- Managing fleet, warehouse and operational resources to meet business requirements.
- Monitoring operational performance, productivity and service delivery across multiple departments.
- Working closely with sales and customer service teams to ensure the successful delivery of customer moves.
- Reviewing operational processes and implementing improvements where required.
- Ensuring compliance with all relevant industry regulations, health and safety requirements and company procedures.
To succeed in this role you'll ideally have:
- Extensive operations leadership experience in multi-million ($15M+) moving and relocation organisations.
- Strong knowledge of logistics, FF&E/O&I projects, final mile shipping and commercial moving operations.
- Experience managing warehouse, fleet and operational teams.
- The ability to lead, develop and motivate large teams.
- Strong organisational, planning and problem-solving skills.