Key Responsibilities
- Lead all branch operations, including household goods moves, commercial relocations, storage services, and logistics activities
- Manage operational teams across dispatch, warehouse, transportation, customer service, and move coordination functions
- Drive revenue growth through local business development, agency relationships, and strategic customer acquisition initiatives
- Oversee move planning, resource allocation, fleet utilisation, and crew scheduling to ensure service efficiency
- Monitor branch financial performance, including budgeting, forecasting, cost control, and profitability targets
- Ensure compliance with DOT regulations, safety standards, quality procedures, and company operating policies
- Develop and maintain relationships with corporate clients, government accounts, relocation management companies, and local businesses
- Manage warehouse operations, inventory controls, storage occupancy levels, and asset protection procedures
- Recruit, coach, and develop office, warehouse, and operational staff to support business growth
- Resolve escalated customer issues and implement service improvement initiatives to maintain high customer satisfaction levels
Key Skills & Experience
- Proven management experience within the moving, relocation, storage, household goods (HHG), or office & industrial (O&I) relocation sector
- Strong understanding of transportation, logistics, warehousing, and move management operations
- Experience managing branch P&L performance, budgets, and operational KPIs
- Knowledge of DOT compliance requirements, safety programs, and fleet management practices
- Demonstrated leadership experience managing multi-functional operational teams