Key Responsibilities:
- Supervise the day-to-day delivery of household goods (HHG), commercial and office removal operations.
- Coordinate removal crews, drivers, vehicles and equipment to ensure efficient allocation of resources.
- Plan and oversee daily removal schedules, ensuring jobs are completed safely, efficiently and on time.
- Brief crews on job requirements, access restrictions, customer expectations and special handling requirements.
- Monitor operational performance throughout the day and resolve delays, staffing issues and service challenges.
- Ensure removal crews comply with company health and safety procedures, manual handling requirements and safe working practices.
- Maintain high standards of customer service throughout each move and promptly address operational concerns or complaints.
- Liaise with customers, surveyors, move coordinators, sales teams and warehouse personnel to ensure smooth job execution.
- Conduct vehicle, equipment and operational checks to ensure resources are maintained and ready.
- Support the recruitment, onboarding, training and ongoing development of removals drivers, porters and crews.
- Monitor productivity, overtime, vehicle utilisation and other operational costs to support profitable service delivery.
- Maintain accurate operational records, job documentation, incident reports and performance information.
Key Skills & Experience:
- Previous operational experience within the removals, relocation or household goods industry.
- Experience supervising removal crews, drivers or other field-based operational teams.
- Strong planning, scheduling and resource-allocation skills within a fast-paced environment.
- Excellent leadership, communication and problem-solving capabilities.
- Good knowledge of health and safety, manual handling and operational compliance requirements.
- Strong customer-service skills with the ability to manage operational issues professionally and effectively.