Key Responsibilities:
- Conduct virtual household goods (HHG) surveys for clients moving both domestically and abroad using video removal surveying tools.
- Get precise removals estimates, evaluate shipment amounts, access circumstances, specific handling demands, and packing requirements.
- Create thorough quotes and cost estimates for removals projects in Europe and abroad.
- Give clients advice on customs requirements, moving procedures, transit timeframes, and destination-specific factors.
- Determine any operating difficulties and offer workable alternative solutions.
- Communicate with worldwide partner networks, operations, and move management to guarantee precise service delivery.
- Keep up-to-date customer data and survey records in CRM and estimating systems.
- Examine inventory information and make sure that the survey accurately records all removals requirements.
- Convert survey opportunities into confirmed reservations to assist with business development initiatives.
- Follow up with and stay in touch with potential clients on a frequent basis.
- Make sure that the company's policies, industry norms, and international shipping regulations are followed.
- Increase customer satisfaction and conversion rates, and provide excellent customer service throughout the sales and survey process.
Key Skills and Experience:
- Relevant work experience in the moving, relocation and removals sector as an estimator, virtual surveyor, move consultant, removals surveyor, or in a similar capacity.
- A track record of successfully managing household goods removals throughout Europe and beyond.
- Professional-level proficiency in written and spoken Dutch, French, or German in addition to English.
- Strong familiarity with international shipping techniques, export packing specifications, customs processes, and foreign moving procedures.
- Familiarity with video surveying tools and removals CRM systems.
- Strong interpersonal, sales, customer service, and communication skills with the capacity to turn enquiries into reservations.