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Client Account Manager

Job Description

Alchemy is partnering with a global Fine Art Shipping company who are looking for an enthusiastic Client Account Manager to join their Paris team.

Key responsibilities:

  • Act as a point of contact regarding art logistical projects, liaising with the client from start to finish  
  • Produce all documentation of projects as well as working with other departments in a timely manner
  • Organise and collaborate with vendors when it comes to specialists/carriers and local delivery
  • Development of art client relationships to help increase and expand service work
  • Ensure that when it comes to estimates, production orders and all invoices come back clear, accurate and chronological
  • Manage invoicing for the company as well as approve them in a timely manner
  • Establish vendor relationships, while comparing and contrasting ways to save money within the company
  • Be the port of call and resolver if any shipment issues arise
  • As an Account Manager you will need to approve freight invoices as well as invoicing for export and import shipments
  • Deal with customer/client emails and respond accordingly to correspondence

Required skills:

  • Enthusiastic and driven person with excellent customer service skills
  • Experience in project management and shipping/logistics 
  • Partner with other team members in order to complete tasks and build strong connections
  • Demonstrate enthusiasm, passion, and determination to provide a memorable experience for clients
  • Confidently identify new and existing clients' needs and improvements
  • Communicates effectively and confidently and is comfortable engaging all clients globally
  • Consistently handles time and resources within the workplace
  • Follow guidelines with the process of what is best for the client, adhering to rules and regulations during that process
  • Proficient with Microsoft including outlook and Excel