Key Responsibilities:
- Generate and convert leads for COD residential moving services via inbound and outbound channels.
- Conduct virtual and on-site surveys to determine consumer needs and generate accurate bids.
- Provide experienced guidance on packing, storage, and insurance choices to help clients make selections.
- Follow up on estimates, address objections, and close sales to reach monthly revenue goals.
- Maintain constant communication with clients throughout the sales cycle to ensure their pleasure.
- Work with operations to enable a seamless transition from sales to service delivery.
- Manage and update client data and sales activities in the company's CRM system.
- Attend networking events and use social media to promote and generate leads.
- Monitor industry trends and competition to improve your sales techniques and products.
- Maintain complete compliance with industry rules and internal company standards.
- Maintain a high level of customer service from first contact to post-move feedback.
- Work both alone and as part of a team to reach and exceed sales targets.
Key Skills & Experience:
- Proven expertise in moving and relocation sales, particularly in the COD or residential sectors.
- Excellent communication and interpersonal skills, with a client-focused approach.
- Capability to conduct successful virtual and in-person surveys.
- Experience with CRM software and the Microsoft Office Suite.
- Excellent organisational and time management skills.
- A valid driver's license and the willingness to go locally for client visits.