Key Responsibilities:
- Manage the implementation of new and existing corporate, RMC and Trade business, ensuring high service standards.
- Build and maintain strong relationships with removals & relocation clients, prospects, network partners and overseas agents.
- Fully understand leads and removals enquiries, taking timely and appropriate action.
- Arrange preliminary removals & relocation surveys of personal effects and coordinate logistics requirements.
- Negotiate competitive rates with shipping companies and 3rd country suppliers.
- Prepare move plans and accurate quotations within KPI timelines.
- Ensure invoicing is completed, and payments are received within contractual terms.
- Proactively identify removals & relocation clients needs and present tailored move solutions.
- Monitor files, flagging and escalating concerns where necessary.
- Provide daily feedback to the corporate sales team on account issues.
- Present account reviews and reporting to internal stakeholders.
- Support colleagues and provide cross/cover where required.
Key Skills & Experience:
- Proven account management experience within corporate removals & relocation or related logistics sector.
- Strong commercial acumen with the ability to identify growth opportunities.
- Excellent relationship-building skills with corporate and trade clients.
- Demonstrable ability to negotiate with suppliers and partners.
- Strong planning, organisational and reporting skills.
- Experience managing KPI targets and contributing to team performance.